Pawlite - Refunds & Returns Policy

At Pawlite, your satisfaction is our top priority. We strive to provide you with high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

Returns Eligibility

We accept returns for products that are unused, unopened, and in their original packaging.

Important Note: Due to sanitary reasons and for the safety and well-being of all our furry customers, we cannot accept returns if the product packaging has been opened or the product has been used. Please make sure to thoroughly inspect your order upon arrival before opening any sealed packaging.

Damaged, Defective, or Incorrect Items

If there’s an issue with the product you received, we'll fix it right away:

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We may request photographic evidence of the damage or defect. Once approved, we will provide instructions for the return, and we will gladly replace the item for you.

Incorrect Orders

If you receive an incorrect item in your order, please notify us within 7 days of receiving the package. We will work with you to arrange a return of the incorrect item and issue a replacement or a full refund, depending on your preference.

Non-Returnable Items

For the safety and wellbeing of all pets, certain items are non-returnable due to sanitary reasons. These include, but are not limited to, perishable food, opened treats, personal care products, and any products that come into direct contact with your pet's mouth or body once unsealed. Please review the product descriptions carefully before making a purchase.

Refunds Processing

• How to Initiate a Return: If you believe your return meets the eligibility criteria mentioned above, please contact our customer support team on our "Contact Us" page. Our representatives will guide you through the return process and provide further assistance.

• Inspection and Approval: Once your eligible return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Refund Timeline: If approved, the refund will be processed to your original method of payment within 7 days. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider's policies.

• Shipping Fees: Shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer.

Exchanges

As we do not accept returns for opened items due to sanitary reasons, we cannot process exchanges for such products. If you received a damaged, defective, or incorrect item, please follow the instructions under the sections above for a swift resolution.

Packaging Your Return

When returning an eligible item, please ensure it is securely packaged to avoid damage during transit. We highly recommend using a trackable shipping service for your return to ensure its safe arrival.

At Pawlite, we value your trust and aim to provide you with the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, please feel free to reach out to our customer support team. Thank you for shopping with us!

Pawlite Team